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FAQ

CAN I SEND MY ORDER AS A GIFT ?

Each product is a perfect gift. Each of our instruments is individually wrap in a thick piece of genuine leather and sealed with tow brass rings.

HOW LONG WILL DELIVERY TAKE ?

Parcels takes normally between 1 and 2 weeks to reach their destination. Although, we do offer faster shipping service if you want to receive your order in 3 business days, please contact us.

DOES THE PRODUCT COMES WITH GUARANTEE ?

We gladly accept the return or exchange of unused or defective KRAMA merchandise for up to… Well…For life !

DO YOU SHIP YOUR PARCELS WITH TRACKING NUMBER ?

When the parcel is still in origin country, you can track your items on Greece Post. Once your parcel is in your country, you can track it on your local postal service’s website. for example in USA it’s USPS; in China it’s EMS.

WHAT EXACTLY HAPPENS AFTER ORDERING ?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day.

I AM HAVING DIFFICULTIES REGISTERING ?

Please contact us and provide a description of the problem you are encountering, this will assist us to locate the problem.

IS THERE AN NI RESELLER IN MY AREA ?

You can refer to our “Stockists” page here

DO I RECEIVE AN INVOICE FOR MY ORDER ?

Yes, once your order has been confirmed, you will receive an email notification with your invoice

WHICH PAYMENT METHODS ARE ACCEPTED ?

We accept payment by credit card (VISA / MasterCard / AMERICAN EXPRESS / JCB / Diner’s Club International), by debit card (VISA, Carte Bleue, Carte Bancaire), by direct bank transfer services and by PayPal.

HOW SECURE IS SHOPPING IN THE ONLINE SHOP ?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION ?

Some e-mail services incorrectly flag automated messages from our servers as spam – if you don´t receive anything, please check your spam folders first. You may also accidentally have provided an incorrect e-mail address – in this case please contact us to check whether we received your order.

I HAVE NOT YET RECEIVED MY DELIVERY, WHAT CAN I DO NOW ?

On rare occasions or in remote areas there sometimes might be a delay. KRAMA unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact us with your order number.

DO I HAVE TO PAY CUSTOMS DUTY FOR THE GOODS I ORDERED ?

After a shipment reaches your country it might be subject to import duties and taxes.

Additional charges for customs clearance must be paid by you; we have no control over these charges and cannot predict what they might be.

Customs policies vary widely from country to country, contact your local customs office for further information. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages.

For the same reason, customs officials are permitted to open packages. KRAMA has no influence over this procedure.

I AM HAVING TECHNICAL DIFFICULTIES & HAVE QUESTIONS REGARDING MY PRODUCT

Please contact us and provide a description of the problem you are encountering, this will assist us to locate the problem.